Will you make our internal IT person obsolete?

No. Co-managed exists to make them more effective, not to replace them. Their tickets, their roadmap, their org chart — we just bring the bench.

How do escalations work?

Documented criteria — hardware failure, security incident, migration project, etc. Your team ships us the ticket via a shared queue; we own resolution and report back with root cause.

Can we use your security tools without full managed IT?

Yes, that's the most common co-managed configuration. You keep the help desk in-house; we run EDR, MDR, backup, and awareness training on your endpoints.

What happens if our IT person quits?

We can bridge coverage while you hire, then hand back to the new person with full documentation. Some clients convert to fully Managed IT during the gap and stay there.

Do you cover after-hours P1 only, or all after-hours?

Configurable. Most clients do P1-only after 6pm; some do full evening coverage for retail hours; a few do 24/7. You pick the SLA that matches your business.

Who owns the roadmap?

Your IT leader. We provide input from our other clients and vendor conversations, but you make the calls.

Service

Co-managed IT for teams that already have someone in the seat.

Your in-house IT team runs the day-to-day. We back them up — after-hours coverage, project delivery, security tooling, tier-3 escalation, and documented runbooks so nothing depends on one person being at their desk. You keep control of the roadmap; we bring the bench depth.

Book a 20-minute intro call See what's included

What's included

Included in every Co-managed IT plan

After-hours and overflow coverage without another headcount
Access to our security stack (EDR, MDR, backup, phishing training)
Tier-3 escalation on the hard tickets your team hands over
Documented runbooks so vacations and turnover don’t break things
Project delivery for migrations, hardware refreshes, and rollouts

Who this is for

Co-managed IT is a good fit if you're…

Internal IT teams of 1–3 people

One person can't cover 24/7 and be on vacation; two can't know every stack; three still can't swing a big migration alone.

IT leaders who need bench depth without hiring

Adding headcount is a 6-month commitment. Adding us is a phone call.

Companies with growing security requirements

Cyber insurance, compliance frameworks, or a recent scare — you need enterprise-grade tools, not enterprise-grade budget.

Firms doing a big project alongside daily ops

M365 migration, office move, server refresh — someone has to keep the phones ringing while the project happens.

How it works

From first call to steady state

1
Alignment session
Scope who owns what, where we back your team up, and the escalation criteria between us.
2
Access + tooling handoff
Give your team access to our security stack and RMM. Their tickets, our tools, their brand.
3
Runbook creation
Document escalation paths, on-call rotations, and project handoff steps so nothing depends on tribal knowledge.
4
Ongoing partnership
Tier-3 escalation, after-hours coverage per your policy, quarterly reviews with your IT leadership.

How pricing works

Retainer for coverage + hourly for project work. No minimum retainer — you buy the coverage window you actually need.

We'll quote your specific environment on the discovery call. No hidden fees, no per-ticket charges, no surprise line items at renewal.

Get a specific quote

Serving

Co-managed IT in Tucson and Minneapolis

Same team, same standards, same 15-minute response. Pick your metro for local details.

Co-managed IT in Tucson, AZ

Serving greater Tucson

Co-managed IT in Minneapolis, MN

Serving the Twin Cities metro

Co-managed IT — frequently asked questions

Will you make our internal IT person obsolete?: No. Co-managed exists to make them more effective, not to replace them. Their tickets, their roadmap, their org chart — we just bring the bench.
How do escalations work?: Documented criteria — hardware failure, security incident, migration project, etc. Your team ships us the ticket via a shared queue; we own resolution and report back with root cause.
Can we use your security tools without full managed IT?: Yes, that's the most common co-managed configuration. You keep the help desk in-house; we run EDR, MDR, backup, and awareness training on your endpoints.
What happens if our IT person quits?: We can bridge coverage while you hire, then hand back to the new person with full documentation. Some clients convert to fully Managed IT during the gap and stay there.
Do you cover after-hours P1 only, or all after-hours?: Configurable. Most clients do P1-only after 6pm; some do full evening coverage for retail hours; a few do 24/7. You pick the SLA that matches your business.
Who owns the roadmap?: Your IT leader. We provide input from our other clients and vendor conversations, but you make the calls.

Also on the menu

Ready to make IT boring again?

Book a 20-minute intro call. We'll tell you within that call whether we're a fit.

Book a 20-minute intro call

Co-managed IT for teams that already have someone in the seat.

Included in every Co-managed IT plan

Co-managed IT is a good fit if you're…

Internal IT teams of 1–3 people

IT leaders who need bench depth without hiring

Companies with growing security requirements

Firms doing a big project alongside daily ops

From first call to steady state

Alignment session

Access + tooling handoff

Runbook creation

Ongoing partnership

Co-managed IT in Tucson and Minneapolis

Co-managed IT in Tucson, AZ

Co-managed IT in Minneapolis, MN

Co-managed IT — frequently asked questions

Other services

Managed IT

Cybersecurity

Microsoft 365

Server Management

Ready to make IT boring again?