Co-managed IT · Minneapolis, MN
Co-managed IT in Minneapolis, MN
Your in-house IT team runs the day-to-day. We back them up — after-hours coverage, project delivery, security tooling, tier-3 escalation, and documented runbooks so nothing depends on one person being at their desk. You keep control of the roadmap; we bring the bench depth.
What's included
Every Co-managed IT plan in Minneapolis includes
After-hours and overflow coverage without another headcount
Access to our security stack (EDR, MDR, backup, phishing training)
Tier-3 escalation on the hard tickets your team hands over
Documented runbooks so vacations and turnover don’t break things
Project delivery for migrations, hardware refreshes, and rollouts
Local delivery
Delivered by techs in the Twin Cities metro
Co-managed IT in Minneapolis is delivered by team members based in the Twin Cities metro — remote-first for speed, on-site when it matters. When you call (952) 521-0650, a real technician picks up within 15 minutes during Mon–Fri 8:00 AM – 6:00 PM CST.
On-site coverage across Minneapolis, Saint Paul, Edina, Bloomington, and the greater the Twin Cities metro. Emergencies route to on-call staff 24/7.
Same standards, same SLAs as our clients in the other metro — the difference is your local team already knows the ISPs, buildings, and vendor reps in your area.
Co-managed IT in Minneapolis — frequently asked questions
- Will you make our internal IT person obsolete?
- No. Co-managed exists to make them more effective, not to replace them. Their tickets, their roadmap, their org chart — we just bring the bench.
- How do escalations work?
- Documented criteria — hardware failure, security incident, migration project, etc. Your team ships us the ticket via a shared queue; we own resolution and report back with root cause.
- Can we use your security tools without full managed IT?
- Yes, that's the most common co-managed configuration. You keep the help desk in-house; we run EDR, MDR, backup, and awareness training on your endpoints.
- What happens if our IT person quits?
- We can bridge coverage while you hire, then hand back to the new person with full documentation. Some clients convert to fully Managed IT during the gap and stay there.
- Do you cover after-hours P1 only, or all after-hours?
- Configurable. Most clients do P1-only after 6pm; some do full evening coverage for retail hours; a few do 24/7. You pick the SLA that matches your business.
- Who owns the roadmap?
- Your IT leader. We provide input from our other clients and vendor conversations, but you make the calls.
Ready to talk co-managed it in Minneapolis?
20 minutes. Real technicians. We'll tell you within the call whether we're a fit.